PUCL Job#1145 - Software support Specialist (Cytobank) (posted Sept 6, 2017)

Software Support Scientist


Cytobank is looking for a superstar Software Support Scientist to provide first line assistance to its life science research customers. If you are analytical and like solving problems, but are also an excellent communicator, we’d love to chat. This role is a great opportunity in a dynamic growing company with the opportunity to work with top tier scientists.


Cytobank is a cloud-based machine learning platform that is enabling faster, more thorough analysis, visualization, and management of high dimensional data in biological research. Leading scientists around the world use the platform to answer complex, cutting-edge scientific questions.


What you will be doing

  • You will be on the frontline of customer technical support - and in charge of managing the support work (prioritize, analyze, closing the loop), including handling troubleshooting scenarios.
  • Proactively engaging with customers to ensure that Cytobank functionality is understood and being used effectively
  • Interacting with Cytobank Software development and QA teams to troubleshoot technical issues and defining requirements for bug fixes
  • Working cohesively with Sales and Customer Service to help onboard new customers
  • Developing and maintaining support literature
  • Training customers online and in person


Minimum Qualifications

  • Bachelor's degree in biological science
  • 2 years experience using the Cytobank platform and/or other cytometry software
  • Coursework and/or experience with software development and/or informatics
  • Excellent English written and oral communication skills, especially involving technical subject matter
  • A problem-solver, looking for the simplest solution to a problem
  • Independent worker but also a team player


Desired Qualifications

  • Advanced degree in biological sciences or informatics related field
  • Experience with fluorescent and mass cytometry
  • Experience with genomics
  • Experience with imaging technologies
  • Experience applying and optimizing machine learning algorithms for data analysis
  • Technical support experience
  • Technical writing experience
  • Ability to program in R
  • Experience using Zendesk


Top reasons to work with us

  • Join a talented and passionate team that provide the leading cloud based platform for analyzing, storing and sharing high dimensional life science data
  • Contribute to humanity by helping leading scientists around the world discover and develop therapies for cancer, infectious disease, immunological malignancies, among other diseases
  • Office on Castro Street in vibrant downtown Mountain View, the epicentre of Silicon Valley
  • Stock options, medical benefits, munchies and beverages


Position Details

  • Full time
  • Some travel (<20%) may be required
  • Prefer to have person based in Mountain View, CA but will consider other locations in the US
  • Competitive salary and benefits


Cytobank is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law.


Note: Our stewardship of the data of many thousands of customers means that a background check is required to join Cytobank.  


If you are qualified and interested please send a CV to




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